exelient.

Independent technology consulting

Customer experience.
Engineered to work.

Plan, design, integrate and operate voice, contact-centre and cloud platforms—from requirements and call flows to go-live and service handover.

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White architectural stairways, royal blue planes and a gold handrail
Clarity in the design.Confidence in the handover.
01 / Technology capabilities

Voice. Cloud.
Customer experience.

Consulting across platform boundaries: telephony, routing, agent workflows, CRM integration and the infrastructure that connects them.

Scope is defined for each engagement, with named deliverables, test criteria and a handover plan.

01

Cisco collaboration & contact centre

CUCM, Unity Connection, UCCX/UCCE, CVP, Webex and CUBE. Dial plans, IVR and call routing, SIP interconnection, platform upgrades, fault isolation and operational documentation.

02

Genesys contact centres

Genesys Cloud CX, PureConnect and PureEngage experience. Solution design, queues and routing, IVR flows, roles, telephony integration, implementation workbooks and as-built handover.

03

AWS & Amazon Connect

Amazon Connect requirements and use-case assessment: PBX interoperability, routing, agent workflows, reporting and service continuity. AWS Amplify web deployment, GitHub build pipelines, domain configuration and TLS.

04

Salesforce & CRM integration

Agent workflow discovery, telephony-to-CRM integration assessment, connector selection and proof-of-concept planning. Define interaction context, workflow requirements and acceptance tests before production rollout.

05

Vocalcom

Cloud contact-centre requirements, browser-based agent setup and inbound-call proof-of-concept validation. Translate trial findings into routing, agent-workflow and deployment requirements.

06

CCaaS, CXaaS & CPaaS interoperability

Evaluate platforms against voice, chat, email and messaging use cases. Map SIP/PBX interfaces, WebRTC behaviour, API dependencies, deployment models and operational ownership.

02 / Entire project lifecycle

From the first requirement
to the operating runbook.

One delivery framework across technologies. The platform and engagement determine which phases and outputs are in scope.

  1. 01

    Discover & assess

    Stakeholder workshops, current-state inventory, call journeys, dependencies, risks and measurable acceptance criteria.

  2. 02

    Architect & design

    Solution architecture, detailed designs, dial plans, IVR and routing diagrams, integration boundaries and migration approach.

  3. 03

    Build & integrate

    Platform configuration, queues and flows, SIP/PBX connections, CRM and API integration coordination, configuration records.

  4. 04

    Test & validate

    System and integration tests, user acceptance, call-quality checks, failover scenarios and defect resolution.

  5. 05

    Migrate & launch

    Cutover sequencing, change approvals, rollback steps, go-live validation and coordinated early-life support.

  6. 06

    Operate & improve

    As-built documentation, support runbooks, knowledge transfer, incident diagnosis, patch validation and prioritized improvements.

03 / Portfolio

Selected work.
Specific contributions.

Anonymized examples of implementation, operational work and platform evaluation. Each entry identifies the contribution and its stage.

Implementation & handoverGenesys Cloud CX

Cloud contact-centre design

Designed and programmed a contact-centre solution. Produced the final as-built design and documented the operational handover.

  • Solution design
  • Configuration
  • As-built documentation
Operational contributionEnterprise voice

Voice-platform validation

Supported post-patch server validation, application vulnerability review and legacy-software remediation in a public-sector technology environment.

  • Change validation
  • Remediation
  • Support documentation
Technical assessmentAWS / Amazon Connect

Contact-centre use-case assessment

Reviewed multi-site routing, PBX interoperability, agent workflows, permissions, reporting, failover and WebRTC troubleshooting requirements.

  • Requirements
  • Interoperability
  • Operational readiness
Proof of conceptVocalcom

Cloud agent and inbound-call trial

Participated in cloud trial activation and business-requirements discussions. The trial correspondence records a successful inbound-call test.

  • Trial activation
  • Agent workflow
  • Inbound validation
Integration evaluationSalesforce / Telephony

CRM and agent workflow discovery

Explored Asterisk-to-Salesforce integration with a connector provider and scoped an agent-workflow demonstration.

  • Connector evaluation
  • Workflow requirements
  • Demo planning
Own-platform deliveryAWS / GitHub

Exelient web delivery

Deployed this consulting site through a dedicated GitHub repository and AWS Amplify, with build validation, custom-domain routing and TLS.

  • Build pipeline
  • Deployment
  • DNS & TLS

Assessments, demonstrations and trials are identified separately from implementation work. These examples describe individual contributions and do not imply client endorsement.

04 / Professional background

Technical depth.
Delivery ownership.

Mohsin Kazi Independent technology consultant

I’m Mohsin Kazi, an independent consultant working across unified communications, contact centres and cloud services. My background spans technical leadership, solution architecture, implementation, systems integration and service operations.

Through Exelient, I connect business requirements to call flows, platform configuration, test plans and support documentation. My work includes public-sector technology environments, with attention to change control, service continuity and operational handover.

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05 / Book a conversation

Let’s discuss
your next project.

Book a 30-minute introduction to discuss your voice, contact-centre, CRM integration or cloud project.

Meet with Mohsin Kazi

30 minutes.
A clear starting point.

When
Monday–Friday, 9am–5pm Vancouver time
Where
Google Meet · joining link provided after booking
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